Initial Design Appointment

We sell a mixture of items available through our sourcing service, as well as items available directly from us. Items directly from us will be labeled as ’IN STOCK’. This will dictate the delivery timeframe which should be clearly indicated on the product page. If you are unsure of the situation with any specific item, please feel free to contact us.

Packaging

All products will be presented in a jewellery presentation box. Occasionally a branded item will have it’s original box which will be shown in the listing. Items without original packaging will be sent in our own branded jewellery boxes.

Sizing

Many of our rings can be resized to fit any finger. Please ask for further details. All size, weights and stone qualities are taken from the included certification, where possible, and if not are estimates based on our experience and as such does not constitute a contract.

Deliveries

After we receive the full and cleared payment for the order*, you will receive an email acknowledgement from us with details of your order. Please check this fully including your delivery address as changes may not be able to be rectified at a later time. If you do notice an error, please contact us immediately. The item will normally be dispatched within 2 working days. Delivery is generally processed by Royal Mail (for UK orders) and UPS (for overseas orders), although on occasion, this may not be possible and another reputable delivery company may be used. Delivery is always fully insured and trackable. We are also open to requests for delivery to be made by other delivery companies but please contact us before placing an order to check as an additional charge may be needed. You are also more than welcome to collect the item in person at our store.

*Please note, title does not pass until full payment is received.

Returns

Please note any orders that are bespoke such as engraved or special unique and made to order items may not be covered by distance selling rules. If you are unsure please contact us and we will be happy to help. Please ensure that you are happy with your choice of item PRIOR to placing your order. You may receive a form that requires an electronic signature after placing your order acknowledging that you agree to this. Further, due to hygiene reasons, Earrings and other items designed for piercings are also exempt from returns.

If a return is enacted by a customer for reasons of changed mind or buyers remorse with no fault or items not as described, Almagrove Jewellers reserve the right to refund only the proceeds received after payment processing fees unless in the case that the payment fees are refunded by payment processors. Further to this, if a delivery fee was charged at time of ordering, this is also non refundable.

For further information on returns, please click here.

Payment can be made using a major debit or credit card through PayPal. Alternatively, please contact us for details on making a bank transfer. These payments, as well as cash, can be accepted in our retail stores.

Please note, title does not pass until full payment is received.

We are always more than happy to consider your current item as a part exchange. To get an estimate for your item, please click on the 'Ask A Question' button on the product page for the watch you would like, and tell us about your watch.

For information on deliveries and collections, please click the above tab.